The BIG Team

Welcome to Our Big Team

Norm Boling
Agency President and Founder


​Email: ​[email protected]​

I was born in Kunsan, South Korea on an Air Force base and moved back to Southeast Columbus as a baby. I graduated from Groveport Madison High School in 1987 and then attended THE Ohio State University and graduated with a Bachelor of Science in Education in 1993.

I was recruited from Oakhurst Country Club by State Farm Insurance and spent over four years with them serving as an Auto Property Damage Claims Rep. By the time I left State Farm, I had handled over 10,000 home and auto claims including being part of the mobile Storm Team several times which took me across Ohio and the US.

On February 1, 1997, I started my agency career with American Family and was with them for 13 years. During that time, I was a leading life insurance agent in Ohio and was an American Family All-American each of those 13 years. I was Agent of the Month over 50 times and won Agent of the Year for 2003 with the most life apps in Ohio.

In 2010, I decided I wanted to offer my clients multiple carrier choices, so I opened the Boling Insurance Group - The BIG!

The BIG offers 10 different carriers for our neighbors and friends and I am dedicated to PROTECTING my clients and making sure they are appropriately covered from day one. I am proud to be involved in the claims process for our clients as well as the day-to-day servicing. My over 20 years of experience – especially in the claims area - benefits our clients each and every day and our reputation in the community bears that out.

Personally, I have lived in the Scioto Reserve neighborhood of Powell since 2014 and I have been a Marquee Member of Kinsale since 2010. Golf is a huge part of my life and I love playing various courses around the Central Ohio area and the country. I am a diehard Ohio State fan and love cheering them on in the Horseshoe every chance I get. The trust I have built within the Powell community as well as the surrounding areas in Ohio is the most important thing to me and my staff. My personal mission is to make sure our clients have great customer service with a personal touch. Whether they are dealing with claims or service needs, the BIG is here to keep the promise of being there when it matters the most.

Kim Sullivan
Manager/Licensed Insurance Agent


Email: ​[email protected]​

Kim joined the BIG team in early 2021 as a licensed Property & Casualty agent. In addition to helping clients with their insurance needs and running the office, she also focuses on new business, training and special events. A University of Cincinnati graduate, Kim lives in Powell with her husband Tim and their two children, Sara and Colin. In her spare time, she loves to cheer on her family, play with the two cutest golden retrievers, attend frequent Barry Manilow concerts and spend as much time as possible in theme parks.

Emilie Duncan​
Licensed Insurance Agent


Email: ​[email protected]

Emilie joined the BIG team in 2021 and is a licensed Property & Casualty agent. A Michigan native and Michigan State University grad, Emilie has lived in Powell since 2013 with her husband, Randy and their two daughters, Ellie and Abby who attend Olentangy Schools. She has a passion for traveling and her newest goal is to take her kids to as many states as possible (just over 20 left to go!) before they graduate high school. She welcomes any and all travel tips! You might find her helping her daughter run her etsy shop or chasing her two dogs, Gus and Hazel, in the backyard!

Tricia Moffitt​
Staff Member


Email: ​[email protected]

Tricia was born and raised in Delaware county, graduating from Buckeye Valley High and Otterbein College with a degree in Music & Business. She has lived in Powell for nearly 20 years with her husband John and son Owen, who is now a college student at Miami University... and their 2 rotten terriers. After many years of school PTO and Music Booster volunteer duties, Tricia joined the BIG in August 2023. She had previously worked in insurance with Kim & Emilie, and they talked her into coming out of insurance “retirement” to help out with the administrative tasks the office needs. When she’s not in the office, she enjoys singing with her friends in the Gahanna Community Chorus, visiting her son in Oxford and empty-nesting with her love.
(614) 488-3722​
7540 Sawmill Parkway
Suite A1
Powell, OH 43065​
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